Define the resource and appointment
A resource may be a doctor, room, staff member or service. Duration, constraints and working periods should be defined before the interface.
Make availability understandable
Users need to understand what is truly available and what happens after selection without being flooded by unavailable options.
Plan for changes and cancellation
Post-booking management is part of the journey: reminders, changes, cancellations and late-arrival rules all need clear handling.
Before starting a project
Use these questions to structure the idea, then send what you have. You do not need a complete technical specification before contacting SDS.