Repeated entry
If the same information is repeatedly entered into multiple files or chats, inconsistencies become more likely.
Status is hard to see
When a manager must ask several people to understand one request, the issue is usually the absence of a shared operational record.
Permissions and traceability
As the number of users grows, it becomes more important to know who can access data and who changed what and when.
Before starting a project
Use these questions to structure the idea, then send what you have. You do not need a complete technical specification before contacting SDS.